Refund Policy

Last updated 8 September 2026

Try it before you pay. Every installation gets three free exports, so you can put Cool Easy Cut through real work — record, edit and render a finished MP4 — without spending anything. We would rather you found out that way than asked for a refund.

14 days, no questions asked

If you buy a licence and it is not what you wanted, email support@cooleasycut.com within 14 days of purchase and we will refund you in full. You do not have to give a reason. Include the email address you bought with, or the Paddle order reference from your receipt, so the order can be found.

Refunds are issued by Paddle.com, our reseller and merchant of record, back to the payment method you used. Paddle usually processes them within a few working days; how quickly the money appears after that is up to your bank or card issuer.

After 14 days

A licence does not expire and there is nothing to renew, so there is no recurring charge to cancel and nothing to refund later. If something has gone wrong — the Software will not activate, or an export fails and we cannot fix it — write to us anyway. We would rather sort it out than have you stuck with something that does not work.

Your legal right to cancel

If you are a consumer in the UK or the EU, you normally have a 14-day right to cancel a purchase made online. For digital content delivered immediately, that right ends once delivery has begun with your agreement — and your licence key is delivered immediately at checkout. The 14-day policy above is offered regardless, so in practice you are no worse off. This does not affect your rights if the Software is faulty, not as described, or not fit for purpose.

What happens to the key

A refunded licence key is no longer licensed for use, and you agree to stop using it. The Software checks licences offline and has no way to contact us, so a refunded key is not disabled remotely — we are relying on you here, which is the same trust the three free exports are offered on.

How to ask

Email support@cooleasycut.com with your purchase email address or Paddle order reference. You can also request a refund directly through Paddle using the link on your receipt.